Highlights : About DataKnowl
Product Details
Features
Knowledge Base Management
Contact Center
Live Support Chat
Web
SMS
IP Messaging
Support Ticket System
Customer Portal
Voice
Social
Video Chat Platforms
Email Integration
Alerts / Escalation
Real-time Chat
Benefits
DataKnowl combines human capabilities and artificial intelligence to further improve and optimize the quality and delivery of customer service on all channels.
With DataKnowl, all services, information, tickets, and other interactions are centralized in a single location. This simplifies the management of all your customer service information and speeds up access to a single version of the truth.
There are times when the volume of incoming calls is just too great. With DataKnowl’s AI-powered V-Voice and V-Agent functionality, you have AI conversational agents and chatbots that shares overwhelming load on your support channels by handling simple problems and only forwarding calls to operators when necessary.
With DataKnowl, your customer support operations are running 24/7. And since it is powered by AI, your customers are effectively addressed and their issues resolved even when there are less human agents. This greatly improves satisfaction among your customers while you effectively bring down all customer support-related expenses.
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