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CustomerICare Software

Name: CustomerICare Software
Rating: 4.5 (2 reviews)

By CustomerICare

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Highlights : About CustomerICare Software

Customizable Branding

Offline Form

Website Visitor Tracking

Geo Targeting

Proactive Chat

Transfers/Routing

About CustomerICare Software

CustomerICare is a cloud-based and on-premise live chat platform for small, midsize and large enterprises. Primary features include real-time traffic monitoring, chat analytics, multi chat, online messaging forms, goal tracking and both voice and video calling features. Other features include sneak peek, pre-written responses, archive and CSV exports. Sneak Peel allows agents to view customer queries while they are typing and reply faster. CustomerICare allows users to customize their chat window and provides operator profile management. Agents can view their team’s customer ratings, manage avatars, email addresses, browser notifications, team organization. It offers integration with Wordpress, Zendesk, Magento, Joomla! And Drupal. It is offered in a subscription pricing option. Support is offered via email, FAQs, getting started portal and live chat.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Customizable Branding

Offline Form

Website Visitor Tracking

Geo Targeting

Proactive Chat

Transfers/Routing

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