Customer Alliance is an all-around reputation management software for independent hotels and chains. The application enables the management to collect reviews from guests and analyze them for insights on how they can further improve their service. With Customer Alliance, small-time hostels and large hotels can attract more customers using reviews left by previous guests. They can do this through a review widget embedded on their website or by integrating a certificate. Moreover, Customer Alliance supports integrations with dozens of partner and third-party solutions. This makes certain that lodging places do not miss a single customer review from review sites and aggregators.
Customer Alliance is an all-around reputation management software for independent hotels and chains. The application enables the management to collect reviews from guests and analyze them for insights on how they can further improve their service. With Customer Alliance, small-time hostels and large hotels can attract more customers using reviews left by previous guests. They can do this through a review widget embedded on their website or by integrating a certificate. Moreover, Customer Alliance supports integrations with dozens of partner and third-party solutions. This makes certain that lodging places do not miss a single customer review from review sites and aggregators.
Specifications
Business Size
Startup
Customization
Yes
Deployments
Cloud
Language Support
English
Platforms
Product Details
Features
Custom Questionnaire
WiFi Questionnaire
Certificate Integration
Partner & Third-Party Integrations
Review Invitation
Reviews Analysis
Competition Overview
Benefits
Robust Review Collection
While customers like to leave reviews on different channels after their experience, Customer Alliance sends them invitations to voice out their opinions prior to, during, and after their stay. These questionnaires are sent via email, SMS, WiFi, and on tablet kiosks. This ensures that a well-rounded review of their impressions is collected and shared.
Enhanced Visibility
Great reviews mean more opportunities to reach potential guests. That is something Customer Alliance understands, which is why the platform provides hotels and inns different methods of showcasing their glowing reviews. A few methods are by integrating reviews into the hospitality venue’s website and by distributing them to leading review portals like Google, TripAdvisor, and Trivago.
Reviews Analysis
To further improve operations, it is crucial for hostels and hotels to gain a deep understanding of what their customers tell them. Customer Analysis assists in that regard through its statistical and semantic analysis features. These allow them to find more ways of improving their service.
Interfaced Solution
Customer Alliance aids hotels in seamlessly connecting with more than 90 solutions. These integrations allow users to collect customer data with ease, as well as view reviews for a more robust reputation management.
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