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Coresystems

Name: Coresystems
Rating: 4.5 (2 reviews)

By SAP

912 Interested

Highlights : About Coresystems

Visual Analytics

Code scanner self-service customer portal

Service level management

Repair knowledge management

Billing & invoicing

Mobile field sales software

About Coresystems

Coresystems helps field service managers to speed up customer service processes with dispatching, routing, reporting and automation tools. With Coresystems' self-service features, customers scan a QR Code to be contacted by service agents, who are automatically provided with all the information concerning the product and the client. Service technicians can then be sent on the field equipped with checklists and histories to take care of service calls. They are able to report any necessary information (time spent, material used, etc.) by syncing service workflows with the headquarters. After service calls check-out, Coresystems automatically stores customer service data to ensure its availability.

Specifications

Business Size

Enterprise

Deployments

Cloud

Language Support

Chinese,Danish,English,French,German,Italian,Portuguese,Spanish

Platforms

Product Details

Features

Visual Analytics

Reporting

Code scanner self-service customer portal

Service level management

Repair knowledge management

Inventory control

Automated scheduling

Location tracking

Mobile integration

Mobile field sales software

Billing & invoicing

Workflow management

Customer database

Customer history

Benefits

Mobile Field Sales

Coresystems comes with sales integration software that enables sales teams to quote and invoice on the field, with tracking, inventory & pricing opportunities.

Dispatching

Coresystems helps manage work orders to optimize utilization rate with human resources planning and prioritizing tools.

Mobile access

Coresystems enables integration between back office CRM applications with field technicians mobile devices (native app for iOs & Android) so they can access all work order information.

Automation

With schedule or map views, Coresystems help managers stay up-to-date with technicians in the field to better schedule assistance.

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