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Convoso Cloud Contact Center

Name: Convoso Cloud Contact Center
Rating: 4.5 (2 reviews)

By Convoso

1455 Interested

Highlights : About Convoso Cloud Contact Center

Custom Reporting

Campaign hot keys

Call back scheduler

Custom hold music/sales message

Speed dial numbers for transferring

Customizable CRM contact form (call sheet)

After-call custom reminders/notifications

About Convoso Cloud Contact Center

Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

CRM

Custom call distribution

Hosted IVR

Customer lead management (lead drips)

ACD intelligent call routing

Branch scripting

CTI screen pop

Embedded web-form

Custom call time rules

Custom inbound numbers

CRM integration

Quality Management

Call Routing

Call Recording

Real Time Monitoring

Compliance Management

Real Time Reporting

Call Monitoring

IVR / Voice Recognition

Predictive Dialer

Campaign Management

Blended Call Center

Call Logging

Call Scripting

Inbound Call Center

Manual Dialer

Outbound Call Center

Queue Manager

Virtual Call Center

Call Reporting

Benefits

Rich suite of comprehensive, end-to-end solutions

Convoso is the only vendor of its kind that provides a rich suite of comprehensive, end-to-end solutions that ensure optimal performance and productivity. From service and support to sales and marketing call center operations, our all-in-one contact center platform makes delivering quality customer experience, and maximizing productivity both easy and enjoyable.

Maintaining strong partnerships with our customers

Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.

Customers are satisfied throughout our entire partnership

Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.

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