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ConnectWise Control

Name: ConnectWise Control
Rating: 4.5 (2 reviews)

By ConnectWise

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Highlights : About ConnectWise Control

Diagnostic Tools

Session Recording

File Sharing

Screen Sharing

Session Transfer

Video Conferencing

About ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.

Specifications

Business Size

Small, Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Video Conferencing

Alerts / Escalation

Knowledge Base

Self Service Portal

Queue Management

Live Chat

Email Integration

Multi-Channel Communication

Real-time Chat

Knowledge Base Management

Network Monitoring

Self Service Portal

Attendee Management

Committee Meetings

Invitation Management

Benefits

Remote Meetings

Another distinctive advantage of ConnectWise Control is remote meeting, as the system makes it incredibly easy to invite and engage participants and meetings and webinars, and to benefit from their fresh ideas. All participants will get to see a shared screen, make screenshots and record videos, comment and contribute, and chat with each other. The best part of the process is that they will get to invite as many attendees as they want, all with a single click.

Inviting guests and replicating session groups

The new ConnectWise Remote Control version will also allow you to invite and include guests with a single click, and enable in such way more transparency for your support operations. Another interesting possibility is to replicate session groups, which means that you can clone a session group and its filters, and use it as a template for creating new session groups in future. Agents will also be able to use this data as a precedent base for finding easier and tested solutions.

Part of a large productivity family

ConnectWise Control belongs to a large suite of IT support and control products, and gives users the possibility to acquire a wide range of smart solutions. The ConnectWise family includes a Manage, Automate, Sell, Control, and Console modules, and lets users combine them in line with their needs.

Admirable customer support

As a ConnectWise Control user, you will always have access to a team of experienced and knowledgeable agents. The support team is available 24/7, via phone, email, and live chat; while there is also an option to fill in support tickets directly on their website. Novice users will also benefit from a large database of training materials and video tutorials, and become members of a very large user community.

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