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ConnectWise Automate

Name: ConnectWise Automate
Rating: 4.5 (2 reviews)

By ConnectWise

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Highlights : About ConnectWise Automate

Discovery

Patching

Automation

Management

Monitoring

Integrations

About ConnectWise Automate

ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location. Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot. The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, email and phone.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Inventory Management

Active Directory integration

Activity Dashboard

Automatic Notifications

Categorization

Client Management

Compliance Management

Configuration Management

Customer History

Customizable Branding

Customizable Reporting

Desktop Virtualization

Disaster Recovery

Email Notifications

Event Triggered Actions

Event Triggered Email

Benefits

How will ConnectWise Automate enhance the productivity of your IT team? The system brings under the same umbrella features such as discovery, issue management and patching, progress monitoring, and support automation. At the same time, there are several unique benefits that can be associated to this system:

Improved visibility

What ConnectWise Automate does most of the time is depicting issues and blind spots in your support environment, and making sure those are eliminated before they’ve actually caused a problem. You can use it to monitor proactively all of your users and devices, and give your technicians an integrated search tool that will save them plenty of time.

Automated IT support

ConnectWise Automation also specializes in eliminating delivery roadbloack, and helps you respond to requests accurately and in time. In such way, the system relieves some of the burden imposed on your IT team, and helps you build a better reputation. At the same time, it helps you automate a number of mundane tasks and operations, and leaves you enough time to focus on your customers’ needs.

Reduced costs & Better Service

One of the biggest benefits of this system is that it allows your IT pros to handle more endpoints at a time, and not sacrifice in such way the quality or speed of the service they’re delivering. This makes ConnectWise Automate a cost-efficient and productive system which helps you keep users satisfied on a budget.

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