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Connect First Call Center

Name: Connect First Call Center
Rating: 4.5 (2 reviews)

By Connect First

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Highlights : About Connect First Call Center

Call Center

Call Logging

Call Recording

Call Routing

Multiple Scripts

Phone Key Input

Survey Management

About Connect First Call Center

Connect First software is a call center management solution that can be deployed on the cloud and accessed by users via web browser. The software enables the management of all inbound and outbound call center activities. Connect First presents agents with relevant scripts and caller information helping them to handle calls smoothly. Customizable scripts assist agents in resolving queries quickly and improving customer experience. First Connect's outbound solutions help users to generate relevant leads for calling agents, helping to improve the efficiency of the workforce. Connect First’s unique cloud routing technology optimally utilizes resources and manages increased call volumes by diverting calls to multiple call centers and also to home-based agents. The software’s reporting solution offers a drag and drop interface and can produce hourly, daily and monthly reports. Users can drag and drop a particular feature into the dashboard to view the related charts. Reports can be prepared by agents, supervisors and managers, and showcased up to three at a time on a single dashboard. Reports can include agents call logs, leads converted and idle time. Different components can be added in a single report.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Call Center

Call Logging

Call Recording

Call Routing

Multiple Scripts

Phone Key Input

Survey Management

Text to Speech

Voice Customization

Voice Mail

Call Monitoring

Call Recording

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

Contact Management

FCC Compliance

FTC Compliance

Lead Capture

Lead Management

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