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Communication Studio 2.0

Name: Communication Studio 2.0
Rating: 4.5 (2 reviews)

By OneReach.ai

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Highlights : About Communication Studio 2.0

Code-free Development

Contextual Guidance

Natural Language Processing

Process/Workflow Automation

Real-time Consumer-facing Chat

Reporting/Analytics

About Communication Studio 2.0

Communication Studio 2.0 is a cloud-based conversational platform that enables businesses of all sizes to build communication applications across channels such as WhatsApp, Viber, Microsoft Teams and more, using various designing tools, neural networks, and artificial intelligence (AI) technology. Professionals can select and use templates, patterns, and other resources from the shared library and host or store files and assets on a unified platform. Communication Studio 2.0 comes with an action desk, which allows businesses to create custom reporting views, widgets or dashboards for applications. The custom (UI) user interface helps users work in collaboration with bots and moderate conversations in real-time. Plus, agents can utilize the platform to train bots and access details, including order history or profile information, from the shared library when responding to customer queries.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Canned Responses

Contextual Guidance

Conversation Analytics

For eCommerce

Intent Recognition

Natural Language Processing

Omni-Channel

Process/Workflow Automation

Real-time Consumer-facing Chat

Reusable Components

Reporting/Analytics

Reusable Components

Transcripts/Chat History

Usage Tracking/Analytics

Virtual Personal Assistant (VPA)

Website Visitor Tracking

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