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CommBox

Name: CommBox
Rating: 4.5 (2 reviews)

By CommBox

914 Interested

Highlights : About CommBox

Audio / Video Conferencing

Automated Routing

Batch Communications

Blended Call Center

Canned Responses

Chat / Messaging

About CommBox

CommBox is an intelligent customer support and messaging platform that reinvents how marketing, sales, IT, and customer service teams connect and communicate with customers. Built with unified, automated, and omnichannel communication features, the platform assists medium and large businesses in a variety of industries in boosting agent or staff productivity and providing their customers with advanced and seamless experiences.

Specifications

Business Size

Mid-Market, Enterprise

Deployments

Premise, Cloud, Open API

Language Support

English,German,Spanish,French,Italian,Polish,Portuguese,Danish,Chinese,Japanese,Dutch,Swedish

Platforms

Product Details

Features

Chat / Messaging

Email Management

Interactive Voice Response

File Sharing

Knowledge Base

Knowledge Management

Live Chat

Macros/Templated Responses

Network Monitoring

Personalization

Proactive Chat

Queue Management

Real-time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Benefits

Multiple Ways of Connecting Customers

CommBox lets businesses set and implement multiple digital channels to give their customers the opportunity to connect with marketing, sales, IT, and customer service teams in ways that are more convenient for them. For instance, agents and staff can engage with customers who are using WhatsApp Business or Facebook Messenger for sending inquiries and requests. All WhatsApp Business and Facebook Messenger correspondence can be handled directly within the platform.

Efficient & Effective Customer Communication

The customer support and messaging platform deliver a set of features that provides teams with an efficient and effective way to communicate with customers no matter which channels they prefer to use. One of those features is a routing engine that automatically assigns conversations, inquiries, and requests to the right persons based on specific variables like channels, agent or staff skills, loads, and customers’ intentions.

Business Process Automation

CommBox is an AI-powered customer support and messaging platform. This makes it capable of automating business processes, which improves the productivity and performance of marketing, sales, IT, and customer service teams. For instance, the platform allows users to define “intentions” that agents and staff should understand from their conversations with customers across channels. CommBox then automatically executes predefined actions and delivers ready-made answers to customers based on their intentions that the platform has identified.

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