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Comm100

Name: Comm100
Rating: 4.5 (2 reviews)

By Comm100

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Highlights : About Comm100

Customizable Chat Windows

Rule-Based Proactive Chat

Granular Permission Setting

E-Commerce Integration

Mobile Optimization

About Comm100

Comm100 is a live chat solution designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their current and prospective in real time. Popular and widely used, Comm100 can help almost every sales team to track and identify potential buyers, and to address the concerns of the ones that are already on board. With Comm100 live chat platform, you can grow your business and make your brand more reliable, and make communication much more flexible. Comm100 is a reliable platform that stores communication records in a comprehensive database, and makes them accessible to all agents regardless of their location. At the same time, they can use the platform to communicate and assist each other, in order to deliver support as much as possible. Furthermore, Comm100 is seamlessly integrated with a variety of systems and applications, and priced reasonably to fit even the tightest budget and modest needs of businesses across the world. Top features include: Rule-based proactive chat, granular permission setting, team collaboration, surveys, chat histories, and many others.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Customizable Chat Windows

Rule-Based Chat Allocation & Routing

Team Collaboration

CMS Integration

Rule-Based Proactive Chat

Easy-to-Search Chat History

Auto-Translation

Performance Reports

Security & Reliability

Granular Permission Setting

E-Commerce Integration

Multiple Languages

Mobile Optimization

Benefits

Tracking and engaging visitors

With Comm100, tracking and engaging visitors will be a breeze, since you will be able to establish instant communication, and to implement your own rules on how that communication is going to take place. To start with, Comm100 is fully customizable, meaning that you can configure everything from the chat button and window to the post-chat rating methods to fit your brand, and enable/disable the functions you don’t really need (pre-chat surveys, for instance). It will be up to you even to choose the window title, fields, and greeting messages.

Navigation Preferences

At the same time, the platform monitors visitors’ behavior, and keeps track of their navigation preferences. The information is afterwards stored in a historical database, where you can see where users are coming from, how many times they landed on a particular page, how much time they spent browsing, and similar information.

Performance Reports

Finally, Comm100 Live Chat invites customers to chat automatically, and therefore provides incentives for them to interact with you. You can choose the group of users that these invitations will be sent to, according to the data related to their behavior and preferences. The platform will simply gather all all relevant parameters for these invitations, such as the time spent on your pages, current pages URLs, keywords, visit times, and many more.

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