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CloudCall Software

Name: CloudCall Software
Rating: 4.5 (2 reviews)

By CloudCall

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Highlights : About CloudCall Software

Log, Record, and Replay Calls

Click-To-Call

Voicemail Drop

CRM Integration

About CloudCall Software

CloudCall is a cloud-based telecommunications and business VoIP solution. The cloudcall portal helps in managing organization’s call profiles, user and service accounts and real-time activity reports. The solution assists in creating conference calls where users can add multiple participants in a cloudcall conference room. These calls can also be recorded and stored in cloudcall portal. The activity dashboard displays information related to calls including active and missed calls, call duration and average wait time for each call on a real-time basis.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Log, Record, and Replay Calls

Click-To-Call

Voicemail Drop

CRM Integration

Cloud-Based Telephony System

Inbound Screen Pop

Real-Time Performance Analytics & Dashboards

Automatic Call Distribution

Monitor, Whisper, Barge On Live Calls

Dynamic Local Calling

Inbound Call Routing

Outbound Progressive Dialer

Intuitive Customer Portal

Benefits

Performance

Track and support call center teams' improvements with CloudCall's monitoring and real-time analytics.

Recording

Record and play phone calls without any additional hardware needed. Always keep a track of past voice calls with CloudCall.

Ratings

CloudCall enables call and service rating. Measure team and individual customer satisfaction performance.

Synchronization

Calls are automatically logged inside CloudCall and synced across all its integrations. Users are able to easily access recordings or call logs.

Quality Conversations

Inbound Screen notification allows users to know who is calling in, allowing them to view full CRM profile and history. Properly greet callers to start conversations off right.

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