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Clientele ITSM Software

Name: Clientele ITSM Software
Rating: 4.5 (2 reviews)

By Mproof

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Highlights : About Clientele ITSM Software

Third party integrations

Knowledge management

Problem management

About Clientele ITSM Software

Clientele ITSM is a hybrid IT service management (ITSM) suite that provides managed service providers and external service organizations with support for different types of incidents, service requests, request for comments (RFCs), service level agreements and more. The solution can be deployed either on-premises or hosted on the cloud. Clientele ITSM offers users customer relationship management (CRM) functionalities such as invoice management, customer data management and more. The solution offers a central dashboard that displays open tickets and other performance metrics. It also offers integration with applications like Microsoft Exchange, Microsoft Office, AFSAS and Exact Online. Additionally, Clientele ITSM offers features like opportunity management, trend analysis, audit logs, escrow agreement, a self-service portal and more.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Notifications

Problem management

Kanban baord

Knowledge management

Planboard

Third party integrations

Service catalogue

Benefits

See all open tickets and support calls at a glance with Clientele ITSM.

Track the performance of service desk employees.

Manage service level agreements with a birdseye view.

Share discoveries with others with an array of reports.

Pinpoint the underlying causes of structural problems within the organization with tools for problem management.

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