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ClickSoftware

Name: ClickSoftware
Rating: 4.5 (2 reviews)

By ClickSoftware

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Highlights : About ClickSoftware

Contract Management

Customer Database

Dispatch Management

Electronic Signature

Mobile Access

Job Management

About ClickSoftware

ClickSoftware is a solution for enterprise-level field service management companies. ClickSoftware uses artificial intelligence to help in decision-making and execution and manage workforce productivity.

Specifications

Business Size

Mid-Market

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Contract Management

Customer Database

Dispatch Management

Electronic Signature

Mobile Access

Job Management

Inventory Control

Routing

Scheduling

Work Order Management

Service History Management

Technician Management

Performance Measurement

Field Service Management

Demand Forecasting

Real-time Reporting

Benefits

Optimization and Automation of Decisions

ClickSoftware leverages 20 years of service experience and artificial intelligence to help in the optimization and automation of decisions as well as the execution of plans across the entire service chain. The system is very scalable and can meet the scheduling demands of organizations of any size. It is highly customizable to the needs and the requirements of all service organizations. With ClickSoftware, a company can plan and adjust the services business changes whenever required.

Job Forecasting and Shift Management

ClickSoftware’s job forecasting and shift management feature helps businesses to cover the expected demand and also optimize the employee calendar. With the scheduling and dispatching functionality, the right jobs are assigned to capable employees. Mobile functionality helps employees to execute work-related orders in the field. The performance measurement feature helps to identify areas that require improvement, in the field and in the office.

ClickMobile

With ClickSoftware’s ClickMobile, real-time updates from the field are available at all times; the device does not have to be within the organization’s domain to be able to communicate with the back-end database, allowing easy updating of work order information. Users can make updates to the work order even when there is no internet or data connection available; therefore, users can make the changes with the assurance that whatever changes they make will be recorded in the database of the organization once internet connection is restored.

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