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ClickDesk

Name: ClickDesk
Rating: 4.5 (2 reviews)

By ClickDesk

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Highlights : About ClickDesk

Live chat features

Helpdesk software

Intuitive web chat panel

Easily manage simultaneous conversations and tickets

Easy setup

Beautiful and customizable

Take chats on IM

ClickDesk video chat

Integrated helpdesk ticket management

Multiple departments

Unique subdomain

Integrate Facebook and Twitter automatically

Chat reports and performance graphs

Live-chat reports

Chat history and transcripts

Graphs and filters

Agent performance

Real time visitor engagement

Drive customer happiness

Increase conversions

Social toolbar

About ClickDesk

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.The built-in voice chat functionality allows visitors to call businesses through browser phone, Skype or the local access numbers available in 40 countries. The ClickDesk interface also includes a social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Cloud-based application

No hassle of software or hardware installation.

Live chat

: Receive lightning fast chats backed by push technology conveniently on your IM – Google Talk/Skype.

Voice Chat

Customers call through an integrated Browser Phone including free local access numbers in 40 countries.

Help Desk

Agents can efficiently manage support emails and offline messages through a robust ticketing system.

Social Toolbar

Visitors can tweet about the brand or like the business Facebook page from the chat window.

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