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Click2Coach Cloud Software

Name: Click2Coach Cloud Software
Rating: 4.5 (2 reviews)

By Envision Telephony

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Highlights : About Click2Coach Cloud Software

Voice & Screen Recording

Audio & Video Playback

Desktop Activity Recording

Enhanced Search Of Recordings

About Click2Coach Cloud Software

Click2Coach Cloud Workforce Optimization Software is a contact center workforce optimization solution that helps clients to record customer interactions such as phone calls, emails, chat conversations and social media interactions. The software offers functionalities such as customer interaction analytics, agent evaluation and coaching, and also has both call center and help desk capabilities. The Click2Coach solution also offers desktop training tools to assist agents in improving their customer service interactions.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Voice & Screen Recording

Audio & Video Playback

Desktop Activity Recording

Enhanced Search Of Recordings

Annotations Within Recordings

Customizable Evaluation Templates

Performance Dashboard

Data Analytics & Tagging

Performance Reports

Coaching Tools

Agent Training/Elearning Materials

Training Delivery To Agent Desktop

Net Performance Scores

Benefits

Customer Interactions

In addition to recording the voice and screen during agent and customer interactions, you can also record keystrokes and application workflow that the agent carries out before, during & after the interaction.

Voice & screen recording

Playback voice & screen recordings at any time in order to analyze them. Stop, fast forward, rewind and annotate them as you go.

Customizable Evaluation Templates

Create and publish customizable evaluation templates in order to share your assessment of your agents' performance based on your company's KPIs.

Agent Training/Elearning Materials

Use the summary of trending topics, such as keywords, agent keystrokes and apps they use, to decide which skills need to be improved on and plan coaching & author training material in accordance.

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