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Chatmeter

Name: Chatmeter
Rating: 4.5 (2 reviews)

By Chatmeter

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Highlights : About Chatmeter

Review Monitoring

Custom Email & Text Messages

Testimonial Widgets

Blog/Article Monitoring

Performance Metrics

Review Email Alerts

About Chatmeter

Chatmeter is a comprehensive local brand management application. The solution monitors the chatter around the brand on social networking sites as well as testimonials posted on review platforms. This allows them to rigorously monitor what is being said about them in order for them to promote positive outlook regarding the brand and to immediately address issues raised by less than happy customers. With Chatmeter, businesses can also ensure that they stay on top of local listings. This enables them to attract more customers through their visibility and wide reach.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud, Open API

Language Support

English

Platforms

Product Details

Features

Review Monitoring

Competitor Benchmarking

Custom Email & Text Messages

Drip Campaigns & Surveys

Local Listings Management

Social Media Conversations Tracking

Performance Metrics

Review Email Alerts

Customizable Landing Pages

Local SEO Ranking Management

Blog/Article Monitoring

Benefits

All-Around Reviews Monitor

With Chatmeter, businesses can easily access data regarding reviews from one comprehensive dashboard. Here they can find information such as where these testimonials are posted, who wrote them, and when so they can respond accordingly. On top of that, companies get instant notifications whenever a new testimonial is posted so they are able to review them immediately.

Automated Testimonial Builder

Chatmeter enables companies to create glowing reviews out of the sentiments they gather from their customers. The tool provides them with customizable email and SMS messages as well as landing pages. Businesses are also afforded the ability to ask for the opinions of happy customers through drip campaigns and surveys. Afterwards, they can mold these into reviews.

Reviews Moderation & Promotion

In the case that brands receive less than glowing reviews about their products or services, they can lead unhappy clients to the customer service support in order to turn around their negative experiences. Meanwhile, companies can also encourage their clientele with positive experiences to share them online on different platforms to promote an encouraging outlook towards the brand.

Accurate Local Listings

Chatmeter assists businesses in conducting a full audit of their locations to address inaccuracies if they exist. This way, they can automatically populate relevant information and spread them across different platforms to ensure that target audiences can find them through online local listings.

Social Media Mentions Analysis

People like to share their experiences with brands and businesses on their social media accounts. To be able to understand what goes on in customers’ minds, it is also important that companies gain a direct insight. That is why Chatmeter monitors social networking platforms for mentions and allow social media managers to join and turn the conversation around.

Accessible SEO Management Platform

To ensure that a business’ locations are on top of local listings, Chatmeter provides users with a platform where they can manage their local SEO. This allows them to measure their visibility in major search engines as well as in YellowPages and even in Yelp. This way, they can see at a glance how their branches are performing and conduct plans to make certain they stay at the top or to increase their rankings further.

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