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Channels

Name: Channels
Rating: 4.5 (2 reviews)

By CrazyCall

1283 Interested

Highlights : About Channels

Manage, analyze and control outbound & inbound calls

Schedule follow-up calls manually or use automatic settings,

Track effective call time, pauses etc.

Decide what happens to your incoming calls.

Forward calls to different numbers.

Listen to calls made by your team without interruption.

About Channels

Channels is a calling software that can help customer service teams and sales team improve performance. Use features such as an IVR, Mobile App, Call recordings and much more. Plus, thanks to cheap international calls and phone numbers from 75+, you'll be able to take your business globally.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

All calls are recorded and stored in cloud..

All key project stats and data in one place.

Analyse all inbound & outbound projects data in real-time

Call tracking option available.

Conference call option available.

Decide what happens to your incoming calls.

Details of previous contacts with every lead and customer..

Forward calls to different numbers.

Listen to calls made by your team without interruption.

Live dashboards and extensive reporting available.

Live dashboards with key stats available.

Manage, analyze and control outbound & inbound calls

Mobile & tablet responsive app

Run multiple projects from your account.

Schedule follow-up calls manually or use automatic settings,

Track effective call time, pauses etc.

Benefits

Mobile App -

Manage your business through a mobile app. Manage contacts and call customers and leads from the comfort of your smartphone.

IVR -

Improve customers' experience and be more professional. Omit to put them on hold or to redirect their calls for better satisfaction.

Call monitoring -

Track every call you and your agents make - live - through Interactive Dashboards. Or check every little detail with downloadable in-depth reports.

Inbound Calls -

Build a reliable helpline and offer your customers an easy way to resolve their issues.

Lead Generation -

Turn your website's visitors into paying customers with a personalized pop-up.

Click to Call Widget -

Use the easiest solutions to make calls from any webpage you're currently on. Click any phone number you see to make a call.

International phone numbers -

Contact customers and leads from all around the world and increase contact rate.

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