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Castel Detect LIVE

Name: Castel Detect LIVE
Rating: 4.5 (2 reviews)

By Castel Communications

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Highlights : About Castel Detect LIVE

Distributed Call Recording

Computer Telephony Integration

Quality Management

About Castel Detect LIVE

Castel Detect LIVE is a cloud-based voice recognition solution which helps businesses of all sizes manage contact center speech analytic with alerts, reminders, scripting and call scoring. The platform enables users to regulate quality assurance through live calls analysis, post-call audits and data-driven feedback for agent interactions. Castel Detect LIVE offers a host of features such as live speech analytics, call scoring, real-time compliance verification, alerts and reminders, scripting, and more. The platform facilitates real-time actions which enable users to take corrective measures and ensure best practice adherence. Voice-based analytics, agent alerts, workflow tools and event targeting help businesses analyze and manage call quality. Castel Detect LIVE's scalable listening interface processes full call volumes, and dynamically manages analysis and results across multiple live audio streams. The platform integrates with various third-party applications including Cisco, LiveVox, Mitel, Avaya, Cisco, Noble Systems, ShoreTel and Sonus.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

AI / Machine Learning

Analytics

Audio Capture

Call Logging

Computer Telephony Integration

Distributed Call Recording

Event Triggered Recording

Quality Management

Recording Bookmarking

Reporting/Analytics

Scheduled Recording

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