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CallTrackingMetrics

Name: CallTrackingMetrics
Rating: 4.5 (2 reviews)

By CallTrackingMetrics

1296 Interested

Highlights : About CallTrackingMetrics

Caller Identification

Call Logging

Inbound Call Center

Outbound Call Center

Interactive Voice Response

Progressive Dialer

About CallTrackingMetrics

CallTrackingMetrics is a call tracking and marketing attribution solution for contact centers and agencies. The cloud-based platform offers features to help businesses capture the customer journey, manage calls, track conversions, and deep dive into important metrics with real-time analytics. It combines call tracking and contact center functionality to provide an all-in-one customer experience management solution, and helps businesses across a range of industries to provide a more personalized customer experience. Features of CallTrackingMetrics include call tracking, call automation, analytics, communications management, phone number tracking, custom forms, chat, text messaging, and more. With the call tracking tools, businesses can track all inbound communications from across multiple channels and identify which marketing campaign the lead came from. Conversions can be tracked from calls, texts, chat conversations, and online forms. CallTrackingMetrics’ call automation functionality facilitates automatic routing of calls using artificial intelligence (AI). Calls and other leads can be routed to specific agents based on data such as client history, demographic, online activity, and more, and high value customers can be automatically identified based on words of intent, purchase history, and more.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Blended Call Center

CRM

Call Logging

Call Tracking

Caller Identification

Dynamic Number Insertion (DNI)

Form Fill Tracking

Google Integrations

Inbound Call Center

Interactive Voice Response

Open API

Outbound Call Center

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Smart Routing

Web-based Softphone

Benefits

Truly unified communications with tracking for calls, texts, chats, and forms.

Live phone, chat, and email support available on all plans.

Detailed marketing attribution down to the keyword through reliable dynamic number insertion.

Go beyond tracking and manage calls with our cloud-based solution, featuring highly customizable, intelligent automation.

Analyze conversations as they happen and measure against campaign performance to inform your business decisions

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