Home > Softwares > Operation and Service Software > Telephony Software > CallTools

CallTools

Name: CallTools
Rating: 4.5 (2 reviews)

By CallTools

1462 Interested

Highlights : About CallTools

Live chat

Enhanced voicemail detection

Workforce management

Quality management

Campaign management

Outbound call center

Call logging

About CallTools

CallTools is a predictive dialer and inbound call center management solution that helps businesses manage the productivity of their call center operations. CallTools features list management with list scrubbing, recycling and list export, which help users store and manage their contact lists from a central location. The software also features skill-based call routing, which queues inbound calls and routes them to the most appropriate available customer agent. For outbound calls, CallTools automatically detects voicemail messages so that agents only speak to customers and avoid voicemail.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Progressive dialer

Manual dialer

Inbound call center

Blended call center

Virtual call center

Premise-based call center

Live agent monitoring

Skill based routing

Call recording

List management

In-depth reporting & analytics

Answering machine detection

Third party software integrations

Basic CRM software built-in

Manager account and dashboard

Interactive Voice Response (IVR)

Marketing Automation

data

Benefits

CallTools' outbound predictive dialer

CallTools' outbound predictive dialer is capable of managing even the largest sales floors with unlimited dialing capacity and list sizes.

The inbound contact center solution

The inbound contact center solution efficiently routes calls to the most suitable agent, while supplying information about the caller.

Users with in-depth reporting and analytics

CallTools provides users with in-depth reporting and analytics, with over 15 types of reports and visual representations of campaign data.

Recorded calls are stored securely

Recorded calls are stored securely in the cloud and can also be downloaded in WAV audio format, directly to the user's computer.

Assigns agents to one or more campaigns

The platform's skill-based routing system seamlessly assigns agents to one or more campaigns at the same time.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO

AccuFund Accounting Suite

Features: User-based security Accounts payable

CureMD Gastroenterology EHR

Features: Physical Exam (with built-in medical drawings) Endoscopy Image Management

EthosData

Features: Easy to Upload and Access Documents Real-Time Notifications