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CallShaper

Name: CallShaper
Rating: 4.5 (2 reviews)

By CallShaper

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Highlights : About CallShaper

Dynamic Scripting

Lead Management

Real Time Reporting

Quality Assurance

About CallShaper

CallShaper provides a Cloud Based Hosted Dialer solution that blended dialing, various outbound dialing algorithms including predictive; multiple lines per agent, full recording with QA features such as Whisper& Barge, and Built-in Scorecards to increase the performance of agents, get the most out of lead sources, and improve bottom line. CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features include lead management, real-time reporting, agent monitoring and tablet support.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Dynamic Scripting

Lead Management

Real Time Reporting

Quality Assurance

Dialer Types

IVR

Benefits

Dashboard

Shows what is happening with your campaign in real time

Team

See individual agent performance as well as team summaries.

Media

Analyze performance of your inbound media by type and individual advertisement

Lead File

Use this report to identify lead files that are out of juice or determine which lead sources are worth your money.

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