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CallHippo

Name: CallHippo
Rating: 4.5 (2 reviews)

By CallHippo

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Highlights : About CallHippo

Automatic Call Distribution

Data Records

Custom Messages

Call Recording

Forward to Cellphones

Voice Mail

Working Hours Per User

Contact Management

Shared Contacts

Email Support

Priority Email

CRM integration

Multi User login & Roll based access

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Customizable Welcome Greeting

Call Recording

About CallHippo

CallHippo is a cloud-based VoIP phone system designed to meet the communication requirements of startups and small businesses. Available both as a web app and a mobile-based application, the solution enables sales, marketing, and support teams to make and receive global calls. CallHippo allows businesses to buy virtual phone numbers of more than 50 countries, add users on the same number, and make calls to receivers across the world.CallHippo’s real-time call analytics tool provides details about callers, calling quality, and time duration, while call recording automatically records calls and conversations during a campaign, for managers to listen to from their dashboard. Businesses can get time zones displayed on their dialer before making the call so that there won't be any confusion regarding current time while making international calls, set working hours for number, and also set availability status of users. The voicemail and on hold music feature allows businesses to greet callers with a recorded message or custom music during non-working hours or when put on hold.CallHippo is a scalable solution available on a monthly subscription basis wherein businesses need to pay only for the number of active users and the number of virtual phone numbers. The solution also offers an Android app for agents to make and receive calls even on the go and never miss a business call again.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

CallHippo offers a web-based virtual phone system for small businesses to make and receive calls from any Internet-enabled device.

CallHippo allows businesses to buy a single number for the entire organization’s phone communication requirements or buy separate numbers for different departments.

The solution’s team collaboration tool allows agents to record calls, transfer calls, and collaborate with team members in real-time.

The software’s interactive dashboard displays the calling activity of agents and helps supervisors track key performance metrics in order to take business-relevant decisions.

CallHippo automatically delivers all call recordings and missed voicemails in an audio format to the admin's mailbox.

Small and expanding enterprises

CallHippo gives small and expanding enterprises with a better way to set up virtual phone numbers for their businesses. The software allows companies to purchase local phone numbers in more than 50 countries, which they then assign for their sales, marketing, and support teams and other departments in just a few seconds.

Allows for smooth and friction-free discussion of ideas

With CallHippo, you don’t need to have a desktop phone for your teams to fully utilize the software. You can make and receive calls all over the world from your web browser. Aside from engaging your customers and prospective clients via a virtual phone system, you, your team members, and top management personnel can also communicate with each other. This allows for smooth and friction-free discussion of ideas, debates, and collaboration.

Ideal call management hub

As all calls and related information such as contact details, call history, records, and more are centralized, CallHippo becomes an ideal call management hub for all team members. The software comes with useful features such as call recording, call forwarding, call analytics, voice mails, and more

Features

Call Recording

Call Logs

Voicemails

Multiple Simultaneous Calls

Toll Free Number

Real Time Reporting

Caller ID

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Historical Reporting

Call Queuing

Analytical Reports

Outgoing Call Tracking

Email Notifications

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Benefits

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