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CallFire

Name: CallFire
Rating: 4.5 (2 reviews)

By CallFire

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Highlights : About CallFire

analytics reports

Auto-attendant and call routing

Automated polls and surveys

Call tracking

Campaign management

CRM integration

Customer history and notes

Developer API

DNC/FTC compliance info

Interactive voice response (IVR)

Prerecorded messages as voicemails

Remote/home agents

Single-line auto-dialer

SMS-enabled call tracking

Text messaging

Track real-time results

Unlimited call transfers (1 credit/min)

Voice broadcast

Analytics reports

Text messaging

About CallFire

CallFire is a smart call center tool used to automate outbound campaigns and monitor business activity. The application’s main features fall under the following categories: developer API, cloud call center, IVR, call tracking, text messaging, and voice broadcast.The product supports unlimited call transfers and provides real-time reporting. It also enables users to record calls, add custom scripts, play pre-recorded voicemail messages and more.Voice broadcast and text messaging enables users to send important notifications, updates, promotions, and alerts to employees and customersCallFire’s IVR (Interactive Voice Response) system can be used to set up payments, appointment reminders, polls, and surveys for both inbound and outbound uses. The IVR system includes features such as results tracking and analytics, call recording, phone surveys, call routing, and an auto-attendant.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Cloud call center

See all customer history & notes and call dispositions & statistics from one screen. Includes unlimited call transfers.

Multi-line dialing

Autodialer lets you wait for an answer as it dials up to four numbers at once.

Data collection & reporting

Record calls, track results, add custom scripts, collect responses, and export data so you can see how agents are performing.

Text Messaging

Appointment reminders. Important updates. SMS polls. Keyword Promotions.

Call Tracking

Buy one, two, or even thousands of local and toll free phone numbers.

Interactive Voice Response (IVR)

Use an auto-attendant to route your incoming calls to the appropriate line or answering service.

Developer API

CallFire’s APIs allow you to build intelligent voice and SMS applications.

Cloud call center

See all customer history & notes and call dispositions & statistics from one screen. Includes unlimited call transfers.

Multi-line dialing

Autodialer lets you wait for an answer as it dials up to four numbers at once

Data collection & reporting

Record calls, track results, add custom scripts, collect responses, and export data so you can see how agents are performing.

Voice Broadcast

Provides the option for the recipient to be transferred to your sales or customer service team with a simple “Press 1” feature.

Text Messaging

Appointment reminders. Important updates. SMS polls. Keyword Promotions

Call Tracking

Buy one, two, or even thousands of local and toll free phone numbers

Interactive Voice Response (IVR)

Use an auto-attendant to route your incoming calls to the appropriate line or answering service

Developer API

CallFire’s APIs allow you to build intelligent voice and SMS applications.

Features

Voice broadcast

Analytics reports

Text messaging

SMS enabled call tracking

Call tracking

Auto-attendant and call routing

Interactive voice response (IVR)

Automated surveys and polls

Data collection

Multi-line dialing

Developer API

Prerecorded messages as voicemails

Customer history & notes

Campaign management

Track real-time results

Remote/ home agents

Single-line auto-dialer

Unlimited call transfers (1 credit/min)

DNC / FTC compliance info

CRM integration

Benefits

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