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CallCenterHosting

Name: CallCenterHosting
Rating: 4.5 (2 reviews)

By CallCenterHosting

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Highlights : About CallCenterHosting

Predictive Dialing

Predicts Based on Call Metrics and Data

Predicts Numbers to Dial

Predicts When to Dial

Skips Answering Machines

Automatically Detects Voicemails

Avoids Dead Numbers

About CallCenterHosting

Predictive dialer software from CallCenterHosting comes with intelligence that decides when to call a customer. You don’t need to do anything, just feed it with the bulk of customer data. It calls automatically at the right time. And as soon as the call connects, it routes it to the next available agent.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Keeps Agents on the Phone

Keeps All Agents Connected

Reach More Customers or Leads

Transfers Live Calls to Agents Anywhere

Skill-Based Call Routing

One Virtual Contact System

Call Monitoring

Call Recordings

Real-Time Call Metrics

Manage Call Dispositions

Track AHT

Track Call Volume

CRM integration

Quality Management

Call Routing

Call Recording

Application Integration

Applications Management

Real Time Monitoring

Live chat system

Real Time Reporting

Conferencing

Call Monitoring

IVR / Voice Recognition

Predictive Dialer

Campaign Management

Automatic Call Distribution

Computer Telephony

Blended Call Center

Call Logging

Inbound Call Center

Manual Dialer

Outbound Call Center

Benefits

User-Friendly Interface

Most predictive dialer solutions come with an interface that requires training and getting-used-to. Predictive Dialer, on the other hand, is intuitive and offers outbound agents a seamless and smooth operation without any glitch.

Customize Based On Time Zone Requirements

You can set and configure the time zones of the Predictive Dialer to suit your specific requirements. You can be located in New York and call clients based in San Francisco without any time issue or concern.

Filtering Inactive Numbers

When you work in an outbound call center, you know that filtering phone numbers is a tedious and time-intensive task. Predictive Dialer saves you from all the trouble of filtering phone numbers and identifying which ones are functional.

Agent Availability Utilization

Predictive Dialer automatically routes the call to the next available agent once it connects. This means your pool of agents are always engaged and efficiently utilized. All calls are made based on a proprietary algorithm that determines when the best time to call a particular lead is. That means agents don’t have to spend time dialing and hoping somebody from the other end answers.

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