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Callcap

Name: Callcap
Rating: 4.5 (2 reviews)

By Callcap

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Highlights : About Callcap

Distributed call recording

Track website visitors to phone calls

Recorded outbound calls

Call monitoring & tracking

Built-in number features

Customer recordings

About Callcap

Callcap is a nationwide call tracking and monitoring platform for organizations looking to improve marketing effectiveness, staff performance, and overall customer experience. The suite of modules help users train their employees, communicate more effectively with existing clientele, and measure new marketing efforts with real-time analytics, call tracking phone numbers, evaluations, and more. Callcap provides organizations with a large inventory of local and toll-free numbers that users can forward to their main company line, regional offices, or a centralized call center, in order to maintain a local appearance within any region of an area. Organizations can listen to their customers with recordings that are available anytime, anywhere, to identify training opportunities, reward employee performance, and provide for a customer’s needs. The platform helps businesses discover which marketing sources drive success, both online and offline. Users can track website visitors or individual print media to phone calls, allowing users to understand exactly how social networks, pages, keywords, and Adwords convert to callers. Real-time alerts with scorecards and detailed notes reveal important correlations. We score your conversations from your own custom criteria - both qualitative and quantitative. Callcap helps recover customers and resolve issues with instant alerts that notify users if a call resulted in a negative business outcome. The ‘callsaver queue’ allows users to get a second-chance opportunity to convert those calls into a sale. Organizations can contact customers through automated voice surveys and a broadcast messaging system for maintenance reminders, personalized promotions and coupons, and invitations to special events.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

CRM

Caller identification

Email recording

Call sharing

Distributed call recording

Local & toll-free numbers

Customer recordings

Reward employee performance

Identify training opportunities

Track individual print media

Track website visitors to phone calls

Track marketing campaign conversions

Monitor customer experiences and sales

Real-time / email alerts

Resolve issues & recover customers

Recorded outbound calls

Automated voice surveys

Appointment reminders

Customer phone surveys

Broadcast messaging

Phone number blacklists

Click-to-call

Phone number routing

Built-in number features

Lead source tracking

Dashboard

Cloud storage

Secure and PCI compliant

Business intelligence

Recording archive

Call monitoring & tracking

Customer demographics

Real-time Callsurance service

Text message reminders

Benefits

Custom phone number routing helps prevent missed calls by directing customers to their own neighborhood’s branch of the business, using their area code or zip code.

The web-based dashboard allows users to access, listen to, and share recorded calls from anywhere, and from any internet-enabled device such as a laptop, tablet or smartphone.

Callcap allows organizations to discover business intelligence data that can be used to predict long-term trends, correct adverse employee behavior, or to set goals.

The resolution center enables employees or managers to find and work high-value calls to recover any missed opportunities that would have been lost for good.

Callcap's automated surveys enable organizations to get valuable client feedback to help find out if the team is leaving customers satisfied.

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