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Calabrio Quality Management

Name: Calabrio Quality Management
Rating: 4.5 (2 reviews)

By Calabrio

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Highlights : About Calabrio Quality Management

ADVANCED REPORTING

CALABRIO ANALYTICS

WORKFORCE MANAGEMENT

QUALITY MANAGEMENT

About Calabrio Quality Management

Calabrio Quality Management is a cloud-based solution that helps users manage and control quality of manufacturing processes to improve customer experience. It includes live interaction monitoring, call recording, Payment Card Industry (PCI) support and screen capture. Designed for businesses of all sizes, Calabrio Quality Management enables automated recording, agent engagement and activity monitoring. It comes with data encryption tools, which allows users to secure customer interactions and data storage. Additionally, the product provides an evaluation forms library for users to create custom forms and ensure compliance within the organization. Calabrio Quality Management features built-in gamification tools to create competitions, award badges and incentives and display leaderboards.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

QUALITY MANAGEMENT

CALL RECORDING

QUALITY MANAGEMENT

WORKFORCE MANAGEMENT

CALABRIO ANALYTICS

ADVANCED REPORTING

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