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Bright Pattern Contact Center

Name: Bright Pattern Contact Center
Rating: 4.5 (2 reviews)

By Bright Pattern Inc

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Highlights : About Bright Pattern Contact Center

Inbound Contact Center

Outbound Contact Center

Interactive Voice Response

Contact Center Web Chat

Predictive Dialer

Blended Call Center

Call Logging

Call Scripting

Call recording

Campaign Management

Escalation Management

Inbound Call Center

Interactive Voice Response

About Bright Pattern Contact Center

Bright Pattern provides the most simple and powerful contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots.

Specifications

Business Size

Small

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Inbound Contact Center

Outbound Contact Center

Interactive Voice Response

Contact Center Web Chat

Predictive Dialer

Surveys

Skills-based Routing

Automatic Call Distribution

DNC Compliance

Reporting

Salesforce Integration

Call Recording

Pre-recorded Messages

Quality Monitoring

Multilingual Support

Text-to-Speech

Real-time Chat

Reporting/Analytics

IVR, Skills-based ACD

Visual call flow

Predictive dialing

Recording, grading, surveys

Real-time supervision, campaigns, wallboards

Customizable reporting with delivery automation

Results export automation

Data capture APIs

Softphone for Windows / Mac

Pre-built CRM integrations

Dynamic Agent Scripting

Rich web chat, email & SMS

Email routing, push and pull

Mobile engagement

Omnichannel routing

Omnichannel desktop

Omnichannel reporting

WFM Integration

Work item routing

Screen recording

Advanced Scorecards

Social Messengers

Tailored CRM integrations

Business Intelligence

Active-Active Disaster Recovery

Global Overflow

Global Follow-the-Sun

Speech Analytics Integration

Benefits

Cost Efficient Ccaas Solution

Bright Pattern’s call center software is cloud-based and gives you all the functionality you want in your contact center software at a fraction of the cost of an on-premises solution. There is no need to perform expensive upgrade tasks, as you automatically receive all new features and upgrades with no downtime or maintenance windows. This means that your call center is always up to date and that you always have the most advanced technology available.

Add Channels With The Click Of A Button

All the channels, like text, email, voice, social media, video, live chat, or web chat, can be added easily at your pace with no downtime.

Unparalleled Uptime

Bright Pattern’s call center software is designed with reliability and scalability in mind. Call centers need to be working around the clock to deliver great customer service and support to callers. Utilizing an Active-Active architecture, your call center will achieve the highest levels of availability. Bright Pattern’s cloud-based call center software solution also comes with 24/7 support from our highly rated customer support organization.

Allowing companies to provide quality communications

Bright Pattern is created to simplify customer communications management, allowing companies to provide quality communications, whether inbound or outbound, to their clients and prospects.

Very powerful multichannel engine

. Fueling Bright Pattern is its very powerful multichannel engine that enables businesses to provide and perform omnichannel customer engagement across any combination of voice, video, and digital channels.

Fast and easy to set up

As a cloud-based contact center, Bright Pattern is fast and easy to set up and doesn’t require companies to spend on software installation or additional hardware investments

Delivering Inbound and Outbound communications

With Bright Pattern, businesses are not only capable of delivering Inbound and Outbound communications as well as IVR for voice and video, but it is also built to include all digital channels such as Email, Chat, Social, Mobile In-App, and Messaging.

Connects to the latest social media platform

Bright Pattern connects to the latest social media platform, including Yahoo! Skype, LinkedIn, and Twitter among others.

The unified agent desktop

The unified agent desktop also makes access to features, customer context, and knowledge base fast and easy.

Features

Benefits

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