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Botmind

Name: Botmind
Rating: 4.5 (2 reviews)

By Botmind

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Highlights : About Botmind

Manage AI virtual agent

Customer requests history

Multilingual

Chatbot

Automated quick replies

About Botmind

Botmind is an innovative SaaS platform built to help digital customer experience companies to scale support and enhance customer experience with an AI-powered agent. This is a robust solution that combines the power of a human agent with Artificial Intelligence to drive faster responses and, ultimately, higher customer satisfaction. The software integrates with customer service tools such as Intercom, Zendesk, Drift, and Dimelo, enabling users to automatically respond to frequent requests via AI virtual agent. Botmind works seamlessly with the existing live chat software to collect all customer intents. It makes it easy to train the virtual agent to handle the most recurrent requests, allowing the human agents to concentrate on intricate customer demands. Some of its main features include customer requests history, automated quick replies, easy integration, smart virtual agents, and custom answers to customer queries.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Manage AI virtual agent

Customer requests history

Automated quick replies

Performance tracking

Easy integrations

Workflow automation

Multilingual

Chatbot

Benefits

Increased satisfaction

Botmind is a robust platform that allows you to define when the AI agents should intervene. It ensures that the AI agent only delivers automated replies to customers when the probability of solving the problem is high. Otherwise, the solution leaves the customer’s problem to be handled by human agents. By combining the power of human agents and the convenience of AI agents, Botmind increases the satisfaction of both your agents and customers. In addition, AI agents can be taught to respond to customer queries in different languages. Over time, AI agents become increasingly efficient in solving customer problems.

Reduce customer service costs

Additionally, Botmind brings a hybrid customer service. The most frequent customer queries are handled by the AI agents, freeing the human agents to handle the complex issues. Besides, the software can be connected with your CRM apps to deliver customized answers to each client without human intervention. This hybrid customer service reduces the cost of customer service drastically.

One click integration

Moreover, it is a breeze to integrate Botmind with the customer service tool you use. Whether it is Dimelo, Slack, Drift, Zendesk Chat, or Intercom, Botmind offers one-click integration. By adding Botmind to your favorite customer service app, it becomes easy to deliver custom AI responses.

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