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Balto

Name: Balto
Rating: 4.5 (2 reviews)

By Balto Software

1259 Interested

Highlights : About Balto

Assessments

Call Logging

HTTPS & TLS 1.2.

IP Filtering

Inbound Call Center

Outbound Call Center

About Balto

Balto is a cloud-based call center solution for businesses of all sizes. The solution deploys artificial intelligence to support sales, customer service and collection teams in training reps and analyzing customer issues.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

256-Bit Encryption

Assessments

Call Logging

HTTPS & TLS 1.2.

IP Filtering

Inbound Call Center

Outbound Call Center

PCI, PCH, & PII Security

Reporting/Analytics

Salted & Hashed Passwords

Service Level Agreements

Assessments

Gamification

Goal Setting / Tracking

Onboarding

Performance Metrics

Content Management

Performance Management

Benefits

Artificial Intelligence to provide reps with helpful coaching prompts.

Balto is a cloud-based call center solution for sales, customer services, accounts receivable, quality and compliance applications, that uses Artificial Intelligence to provide reps with helpful coaching prompts.

Promises integration with any existing

Balto promises integration with any existing, cloud-based telephony systems and third-party contact center software such as Five9, Livevox, TCN, Ring Central, Avaya, NICE InContact, Outreach, Hubspot, Zultys, 3CX and Vocalcom

Conversation analysis and automated call coaching

Conversation analysis and automated call coaching works from Agile Checklists, with Balto's speech recognition used to listen for conversation "milestones" that are checked off the lists visually to guide call rep progress

Uses protocols

Balto never saves or records sensitive personal, private information and uses protocols including 256-bit encryption, PCI, PCH & PII security, HTTPS & TLS, plus AWS-based data storage to protect caller information and data.

Dashboard visualizations are automatically updated

Dashboard visualizations are automatically updated with real time conversation data, granting reps and managers with call feedback for review purposes

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