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Astute Knowledge

Name: Astute Knowledge
Rating: 4.5 (2 reviews)

By Astute Solutions

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Highlights : About Astute Knowledge

Natural Language Processing

2-Way Dialog

Personalized Responses

Auto-Generated Topics

Guided Authoring

Federated Search

Multi-Lingual

About Astute Knowledge

Astute Knowledge is a knowledge management solution created to help businesses and organizations deliver self-service knowledge capabilities to users via web and mobile platforms. It utilizes proprietary natural language processing (NLP) to dissect and decode queries from customers and deliver precise answers as well as relevant content.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Natural Language Processing

2-Way Dialog

Personalized Responses

Auto-Generated Topics

Guided Authoring

Federated Search

Multi-Lingual

Omni-channel

Versioning and History

Cataloging/Categorization

Collaboration

Content Management

Decision Tree

Full Text Search

Knowledge Base Management

Self Service Portal

Multi-Language

Benefits

Provide your customers instant access to intelligent knowledge

Astute Knowledge helps you provide your customers instant access to intelligent knowledge and relevant content by giving them self-service capabilities built on Astute Solutions’ very own patented NLP (natural language processing) technology. This platform analyzes the user’s question and understands its true intent, leading to the delivery of relevant and accurate answers.

Astute Knowledge indexes existing internal and external content

This self-service application can be embedded on your website or your mobile app. Astute Knowledge indexes existing internal and external content, enabling it to generate topics automatically. The system also notifies you whenever there are gaps in your existing knowledge. It recognizes and points you to opportunities to build new content for customer queries that are going unanswered.

Allows Astute Knowledge to supply your customers

Astute Knowledge analyzes not only the customer’s question, but also takes into consideration other critical elements such as account information, knowledgebase content, product data, and related content among others. This allows Astute Knowledge to supply your customers with personalized responses, which they will definitely appreciate and love.

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