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Astute ePowerCenter

Name: Astute ePowerCenter
Rating: 4.5 (2 reviews)

By Astute Solutions

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Highlights : About Astute ePowerCenter

Workflow automation

Sales trend tracking

Dynamic field configuration

Knowledge management

Email campaigns

Analytics tools

About Astute ePowerCenter

Astute ePowerCenter is a cloud-based omni-channel customer relationship management (CRM) platform that tools to manage customer information and engagement across phone, email, web, chat and social media platforms. It helps agents in call centers to trade call scripts and schedule training sessions for in-context agent guidance. Astute ePowerCenter provides on-demand answers, recommends next best actions and features personalized views of each customer. With dynamic and custom fields, marketers can capture relevant customer details for every campaign. The solution features natural language processing to automatically real and understands incoming customer emails.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Knowledge management

Email campaigns

Analytics tools

Consumer behavior analysis

Multi-channel communication

Fraudulent claim identification

Context-driven actions

Integration with CRM systems

Customer analysis

Customer history

Customer returns

Call center executive training

Unified customer view

Auto-responders

Multi-channel marketing

Real time alerts

Social media integration

Benefits

ePowerCenter provides contact center agents

ePowerCenter provides contact center agents with detailed information about the clients and context-driven recommendation actions.

Provides training for the contact center agents

The software provides training for the contact center agents as well as offers a unified customer view and analytics in a single integrated interface.

Help increase data entry speed and reduce errors

Dynamic field configuration, intelligent type-down options, dynamically changing fields, and name & address matching options help increase data entry speed and reduce errors.

Generates consumer insights

The product generates consumer insights by tracking trends and analyzing consumer behavior & attitudes using reporting and analytics tools.

Integrated knowledge base

ePowerCenter has an integrated knowledge base that provides custom-crafted automatic responses to client queries to help save time.

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