Highlights : About Astute ePowerCenter
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Workflow automation
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Sales trend tracking
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Dynamic field configuration
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Knowledge management
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Email campaigns
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Analytics tools
Product Details
Features
Knowledge management
Email campaigns
Analytics tools
Consumer behavior analysis
Multi-channel communication
Fraudulent claim identification
Context-driven actions
Integration with CRM systems
Customer analysis
Customer history
Customer returns
Call center executive training
Unified customer view
Auto-responders
Multi-channel marketing
Real time alerts
Social media integration
Benefits
ePowerCenter provides contact center agents
ePowerCenter provides contact center agents with detailed information about the clients and context-driven recommendation actions.
Provides training for the contact center agents
The software provides training for the contact center agents as well as offers a unified customer view and analytics in a single integrated interface.
Help increase data entry speed and reduce errors
Dynamic field configuration, intelligent type-down options, dynamically changing fields, and name & address matching options help increase data entry speed and reduce errors.
Generates consumer insights
The product generates consumer insights by tracking trends and analyzing consumer behavior & attitudes using reporting and analytics tools.
Integrated knowledge base
ePowerCenter has an integrated knowledge base that provides custom-crafted automatic responses to client queries to help save time.