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Aspect CXP Pro

Name: Aspect CXP Pro
Rating: 4.5 (2 reviews)

By Aspect Software

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Highlights : About Aspect CXP Pro

XML data pull

Phone key input

Line transfer

Supports Teletype (TTY) & TTD

Advanced audio playback

Multi-line support

About Aspect CXP Pro

Aspect CXP Pro is a cloud-based interactive voice response (IVR) tool suitable for large businesses in industries such as banking, manufacturing, government, healthcare, retail and transportation. Aspect CXP Pro combines the applications in Aspect CXP with the Aspect Prophecy IVR and telephony platform into one package. On-premise, hosted and hybrid deployments are also available.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Voice customization

Hold music

Analog & digital line support

PCI-DSS compliant

HIPAA compliant

Reporting & analytics

Natural language understanding

Enterprise integration

Interactive voice response (IVR)

SMS chatbots

Social bots

Automated web chat

Inbound & outbound call support

Audio prompt support

Provisioning API

Conferencing

Call recording

Speech recognition

Call Center

Call Recording

Multiple Scripts

Phone Key Input

Survey Management

Text to Speech

Voice Customization

Voice Mail

Benefits

Fully Compliant with VoiceXML

Aspect CXP Pro is fully compliant with VoiceXML (VXML), CCXML, and HIPAA regulations, and is PCI-DSS Level 1 certified.

Dynamic personalization

Dynamic personalization can be employed to present menu options according to likely user intent, for example if a user has recently placed an order online.

Integration with contact center systems

Integration with contact center systems allows transfer to live agent assistance when required.

Self-service applications

Self-service applications can be deployed across multiple channels, including IVR, mobile web apps, chat, SMS, and social networks, and analyzed across all channels in real-time.

Session states

Session states can be preserved across multiple sessions, user preferences retained, and each customer’s last call or session and overall call frequency can be tracked.

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