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Ameyo

Name: Ameyo
Rating: 4.5 (2 reviews)

By Ameyo

1464 Interested

Highlights : About Ameyo

Blended Call Center

Call Logging

Call Scripting

Call recording

Campaign Management

Escalation Management

Inbound Call Center

Interactive Voice Response

Manual Dialer

About Ameyo

Ameyo is creating CX Memories for 2000+ Brands across 60+ Countries. Ameyo being a platform build to solve all the customer experience problems offers a robust Contact Center Solution. The solution aims to enable all organizations – SMEs or Enterprises in managing their customer interactions along with getting rid of the siloed operations and workforce management.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Inbound Call Center

Interactive Voice Response

Manual Dialer

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management

Real-time Chat

Reporting/Analytics

Action Management

Analytics

Customer Segmentation

Dashboard

Feedback Management

Knowledge Management

Multi-Channel Collection

Sentiment Analysis

Survey Management

Text Analysis

Trend Analysis

Alerts / Escalation

Appointment Management

Knowledge Base

Live Chat

Performance Metrics

Benefits

Offers Customer Interaction Management technology

Ameyo offers Customer Interaction Management technology for companies to enable them to reach out to potential customers, connect with them, complete their order, manage their complaints as well as deliveries and provide feedback through an integrated interface.

Allows organizations to be proactive to their customers

Ameyo allows organizations to be proactive to their customers as compared to the reactive or passive technologies of the past without the need to replace the existing infrastructure.

Allows a business to integrate its existing workflows

Ameyo allows a business to integrate its existing workflows and applications into a contact center solution which has been a challenge for organizations that had to modify their internal processes in order to co-exist with standalone solutions.

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