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Akio

Name: Akio
Rating: 4.5 (2 reviews)

By Akio

1346 Interested

Highlights : About Akio

Answer & themed search

Multi-channel communication

Email & link opening tracking

Queue manager

About Akio

Akio.CX is a cross-channel customer relations platform, combined with advanced text analysis of customer feedback. Akio is designed to help companies optimise the customer service experience and improve customer knowledge. Akio is a fully featured Customer Service Software designed to serve Enterprises, Agencies. Akio provides end-to-end solutions designed for Web App. This online Customer Service system offers Alerts / Escalation, Knowledge Base, Live Chat, Queue Management at one place.

Specifications

Business Size

Small

Customization

Yes

Deployments

Premise, Cloud

Language Support

English,German,Spanish,Czech,French,Italian,Polish,Portuguese,Russian,Ukrainian,Turkish,Danish,Chinese,Japanese,Dutch,Swedish,Arabic,Hungarian,Indonesian,Irish,Korean,Norwegian,Taiwanese,Thai

Platforms

Product Details

Features

Answer & themed search

Customizable reporting & statistics

Email & link opening tracking

Knowledge base

Multi-channel communication

Multi-channel management

Queue manager

Benefits

Native omnichannel cloud platform

All traditional and digital channels in one place: telephone, email, chat and social media.

Simple and user-friendly

A unified customer service platform. Agents have access to a customised application that enables them to provide an omnichannel experience to all customers.

Customer-centric

A unified omnichannel knowledge base is available to your agents at all times, regardless of the channel they are using to communicate with your customers.

Cutting-edge technology

All of our applications can easily be integrated with other business applications through APIs, webhooks, connectors and more.

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