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Advize

Name: Advize
Rating: 4.5 (2 reviews)

By Advize

1248 Interested

Highlights : About Advize

Auto segmentation

Zapier integrations

Theme & sentiment insights

Real-time analytics

Voice of the customer (VoC) analytics

Quantitative content analysis

About Advize

Advize is a cloud-based customer feedback analysis solution which allows users to combine voice of the customer (VoC) feedback from across the customer journey, identify themes and sentiments, and combine reach, loyalty, sentiment, and satisfaction scores to prioritize impact drivers and personalize customer experiences. Advize utilizes custom-trained models to surface sentiment and themes from qualitative customer feedback data, allowing users to identify what is important to their customers, what they want, and why, without needing to manually read all feedback. The real-time, data-driven approach automatically detects any anomalies and alerts users, enabling the discovery of emerging trends. Satisfaction scores, sentiment, reach, and loyalty are combined with VoC data to identify which issues have the greatest impact on customer retention and growth. Insights can be shared throughout the company to encourage a customer-centric, collaborative culture. Advize also enables the automation of personalized customer experiences, leveraging natural language processing (NLP) to segment customers based on what they are about, automating next best actions to deliver personalized experiences, and learning from NLP programs to close the feedback loop and improve customer satisfaction.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Auto segmentation

Zapier integrations

Theme & sentiment insights

Real-time analytics

Qualitative insights

Customer experience personalization

Instant alerts

Action automation

Trend detection

Voice of the customer (VoC) analytics

Custom models

Engagement automation

Anomaly detection

Customer segmentation

Quantitative content analysis

Benefits

Custom-trained models can be utilized to surface sentiment insights and themes from qualitative customer feedback data.

Advize leverages Natural Language Processing (NLP) to segment customers based on what they care about.

Personalized customer experiences can be created based on customer feedback, with automation of next best actions by Advize.

Reach, loyalty, sentiment, and satisfaction scores can be combined with Voice of the Customer (VoC) data to identify issues which impact customer retention and growth.

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