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3CX

Name: 3CX
Rating: 4.5 (2 reviews)

By 3CX

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Highlights : About 3CX

CRM integrations

Call recording

Call parking, pickup and transfer

Call logging

Queue reporting

Barge in, listen in & whisper

Colleague statuses

About 3CX

3CX includes softphones for Windows and Mac, enabling users to make and receive calls through their computers, removing the need for phone hardware and allowing for work outside the office. An inbuilt multi-view switchboard allows users to manage incoming calls, view all colleague availability, and drag-and-drop calls for transfer. With CRM integration, users can launch calls in a single click from within their CRM software, and customer information appears as a pop-up on inbound calls. Caller ID is used to identify customers and automatically log the call in their customer record, with no need for manual call logging.

Specifications

Business Size

Small

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

CRM integrations

Call recording

Call parking, pickup and transfer

Call logging

Queue reporting

Barge in, listen in & whisper

Colleague statuses

Web video conferencing

Voicemails forwarded to inbox

Real time statistics

Microsoft Outlook integration

Classroom features - surveying and feedback

iOS and Android apps

Click-to-call

Call pop-ups

Faxes converted to PDF

Instant messaging

Screen sharing

Remote assistance

Message waiting indicator

Digital receptionist/IVR

Call queueing

Scheduled backup

Call queuing

SLA alerting/reporting

Meeting recording

Benefits

Native iOS and Android apps

Native iOS and Android apps allow users to make free calls to the office, and receive calls without the need to give out their personal phone number.

Customizable statuses

Customizable statuses enable users to see which colleagues are available and who should not be disturbed

Integrated web conferencing

Integrated web conferencing allows users to make and join video conferences without the need for additional software or plugins.

CRM integration

CRM integration offers users one-click calls from within their CRM software, customer records brought up automatically as call pop-ups, and inbound call logging.

Inbound faxes

Inbound faxes are converted to PDF, and voicemails to sound files, both of which are forwarded to users’ inboxes.

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