Highlights : About 3CLogic Cloud Contact Center
Product Details
Features
Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
Instant Retrieval
Analytics
Communication Management
Multi-Channel Data Collection
Predictive Analytics
Sentiment Analysis
Text Analysis
Alerts / Escalation
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
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